Terms & Conditions
Welcome to Zeycostume.
These Terms & Conditions govern your use of our website and the purchase of products from Zeycostume. By accessing our website or placing an order, you agree to comply with these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website.
Company Information
Company Name: Zeycostume Company
Business Type: Online Retailer & Costume Manufacturer
Customer Support Email: support@zeycosplay.com
Phone: +86 19292707058
Business Address:
Baishazhou, Wuchang District
Wuhan, Hubei, 430065 China
Website Use
You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.
You may not:
Use the website for fraudulent purposes
Interfere with website security
Attempt unauthorized access to website systems
Violate applicable laws or regulations
Product Information
We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.
However:
Product colors may vary due to screen settings.
Handmade and made-to-order products may have slight variations.
Product measurements may vary slightly.
We reserve the right to correct errors, inaccuracies, or omissions at any time.
Orders
By placing an order, you confirm that:
The information provided is accurate.
You are authorized to use the selected payment method.
You understand that certain products may be made-to-order.
Orders are subject to acceptance and availability.
We reserve the right to refuse or cancel orders in cases involving fraud, pricing errors, or product availability issues.
Pricing
All prices displayed on our website are listed in the applicable currency shown at checkout.
Prices may be updated without prior notice.
Any applicable shipping fees, taxes, or duties will be displayed during checkout where applicable.
Payment
We accept secure payments through approved payment providers.
Payment methods may include:
PayPal
Credit Cards
Debit Cards
Other supported payment methods displayed at checkout
All transactions are processed securely through third-party payment processors.
Zeycostume does not store complete credit card information.
Shipping
Shipping information, processing times, and delivery estimates are provided in our Shipping Policy.
Delivery times are estimates and may vary due to:
Customs processing
Carrier delays
Weather conditions
Peak shipping seasons
For detailed information, please review our Shipping Policy.
Returns and Refunds
Returns and refunds are governed by our Refund Policy.
Customers are encouraged to review the Refund Policy before placing an order.
Return eligibility, refund conditions, and cancellation procedures are explained in detail within that policy.
Intellectual Property
All website content, including:
Logos
Graphics
Product images
Text
Website design
is owned by or licensed to Zeycostume and protected by applicable intellectual property laws.
Unauthorized reproduction, distribution, or use is prohibited.
Cosplay and Character-Inspired Products
Our products are designed for cosplay, costume, roleplay, collection, and entertainment purposes.
Any character names, titles, or references displayed on the website are used solely to identify costume styles and compatibility with fan cosplay activities.
Zeycostume does not claim ownership of third-party character rights, trademarks, or copyrights.
Limitation of Liability
To the maximum extent permitted by applicable law, Zeycostume shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or products.
Nothing in these Terms & Conditions limits any rights that consumers may have under applicable consumer protection laws.
Privacy
Customer information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of information as described in the Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated versions will be posted on this page with the revised effective date.
Continued use of the website constitutes acceptance of any updates.
Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
Company Name: Zeycostume Company
Email: support@zeycosplay.com
Phone: +86 19292707058
Business Address:
Baishazhou, Wuchang District
Wuhan, Hubei, 430065 China
Business Hours:
Monday – Friday
09:00 AM – 06:00 PM (GMT+8)
Response Time:
Within 24 Business Hours