Shipping Policy
Thank you for shopping at Zeycostume. We are committed to providing reliable shipping services and transparent delivery information for all customers.
Order Processing Time
Most of our products are made-to-order and require production before shipment.
Processing Time:
5–10 Business Days
Please note that processing time is separate from shipping time.
During peak seasons, holidays, or special promotions, processing times may be slightly extended.
Shipping Destinations
We currently ship to most countries and regions worldwide, including:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- Most European countries
- Selected Asian countries
If you are unsure whether we ship to your location, please contact our customer support team before placing an order.
Estimated Shipping Time
Shipping times vary depending on destination, customs clearance, and local delivery services.
United States:
5–12 Business Days
Canada:
6–15 Business Days
United Kingdom:
5–12 Business Days
Australia:
5–12 Business Days
Europe:
6–15 Business Days
Other Countries:
7–20 Business Days
Estimated delivery times are not guaranteed and may vary due to factors beyond our control.
Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Example:
Processing Time:
5–10 Business Days
Shipping Time:
5–12 Business Days
Estimated Total Delivery Time:
10–22 Business Days
Shipping Carriers
Orders may be shipped using one of the following carriers:
- DHL Express
- FedEx
- UPS
- EMS
- USPS (when applicable)
- Local postal services
The carrier used may vary depending on destination and shipping method.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination country
- Product weight
- Package size
- Selected shipping method
Customers will see the final shipping cost before completing payment.
Order Tracking
Once your order has been shipped, a tracking number will be sent to your email address.
Tracking information may take 24–72 hours to become active after shipment.
Customers can track their orders using the tracking link provided in the shipping confirmation email.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Zeycostume is not responsible for customs fees, import duties, or tax charges incurred after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the package is returned or undeliverable, additional shipping charges may apply.
Lost, Delayed or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of delivery or expected delivery date.
We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@zeycosplay.com
Phone: +86 19292707058
Business Hours:
Monday – Friday
09:00 AM – 06:00 PM (GMT+8)
We aim to respond to all customer inquiries within 24 business hours.