Shipping Policy

Thank you for shopping at Zeycosplay. We are committed to providing reliable shipping services and transparent delivery information for all customers.

Order Processing Time

Most of our products are made-to-order and require production before shipment.

Processing Time:
5–10 Business Days

Please note that processing time is separate from shipping time.

During peak seasons, holidays, or special promotions, processing times may be slightly extended.

Total Delivery Time

1.Processing time: 5-10 days. 
2.Standard Shipping（FREE）: 10-15 days.
3.Normal Shipping: 6-11 Days
4.Fast Shipping: 4-7 days.
5.Attention: For Quick Use, Make sure you will choose fast shipping!



Free Shipping
The shipping method of free shipping is Priority Line, The shipping time of Priority Line is about 10-25 working days depend on the shipping countries.
For these countries, we are free shipping no minimum amount: United States, United Kingdom, France, Germany, Italy, Spain, Netherlands, Austria, Sweden, Belgium, Denmark, Switzerland, Poland, Finland, Greece, Hungary, Ireland, Portugal, Romania, Slovakia, Bangladesh, Hong Kong, Israel, Japan, Malaysia, Philippines, Singapore, Vietnam, Taiwan, Thailand, New Zealand, Australia, Canada

According your selected products for ordering are all free shipping targeted. We will select one shipping methods for you by zeycosplay.com.

if you have any special requests about the shipping option or delivery condition, you may leave your request on “Order Inquiry”, or directly contact our after sales service team at support@zeycosplay.com.

Shipping Carriers

Orders may be shipped using one of the following carriers:

  • DHL Express
  • FedEx
  • UPS
  • EMS
  • USPS (when applicable)
  • Local postal services

The carrier used may vary depending on destination and shipping method.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country
  • Product weight
  • Package size
  • Selected shipping method

Customers will see the final shipping cost before completing payment.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email address.

Tracking information may take 24–72 hours to become active after shipment.

Customers can track their orders using the tracking link provided in the shipping confirmation email.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Zeycosplay is not responsible for customs fees, import duties, or tax charges incurred after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the package is returned or undeliverable, additional shipping charges may apply.

Lost, Delayed or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of delivery or expected delivery date.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@zeycosplay.com

Phone: +86 19292707058

Business Hours:
Monday – Friday
09:00 AM – 06:00 PM (GMT+8)

We aim to respond to all customer inquiries within 24 business hours.

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