Privacy Policy

Zeycosplay (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely by third-party payment providers)

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage information
Cookies and tracking data

How We Use Your Information

We use collected information to:

Process and fulfill orders
Provide customer support
Respond to inquiries
Send order confirmations and shipping updates
Improve website performance
Prevent fraud and unauthorized transactions
Comply with legal obligations

We do not sell customer personal information to third parties.

Payment Security

All payments are processed through secure third-party payment providers.

Zeycosplay does not store complete credit card information on its servers.

Payment providers may include:

PayPal
Stripe
Credit Card Payment Gateways

These providers maintain their own privacy and security policies.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve user experience
Remember customer preferences
Analyze website traffic
Measure advertising effectiveness

Customers may disable cookies through their browser settings; however, some website functions may not operate properly.

Third-Party Services

We may use trusted third-party services, including:

Payment processors
Shipping carriers
Analytics providers
Advertising platforms

Examples may include:

Google Analytics
Google Ads
Meta (Facebook) Advertising
PayPal
Stripe

These third parties may process information according to their own privacy policies.

Data Sharing

We only share customer information when necessary to:

Process payments
Deliver orders
Provide customer support
Meet legal requirements

We do not sell, rent, or trade customer personal information.

Data Retention

We retain customer information only as long as necessary for:

Order fulfillment
Customer support
Legal and tax compliance
Business recordkeeping

When information is no longer required, it is securely deleted or anonymized.

International Customers

Because we serve customers worldwide, personal information may be processed and stored in different countries where our service providers operate.

We take reasonable steps to ensure customer information remains protected.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict certain processing activities
Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised effective date.

Customers are encouraged to review this page periodically.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Company Name: Zeycosplay Company

Email: support@zeycosplay.com

Phone: +86 19292707058

Business Address:
Baishazhou, Wuchang District
Wuhan, Hubei, 430065

Business Hours:
Monday – Friday
09:00 AM – 06:00 PM (GMT+8)

Response Time:
Within 24 Business Hours